How MiTek improved AP efficiency, reduced overtime, and achieved 78% touchless invoice processing

MiTek’s accounts payable team was facing a growing invoice processing challenge. The team was working significant overtime, invoices were falling behind, and manual review was creating unnecessary strain across the AP process.

Before implementing automation, MiTek’s AP team was working 12 hours of overtime per week and still remained 60–75 days behind in invoice processing. On top of that, approximately 1,300 invoices were left unchecked each day across four employees. The team estimated they would need four additional AP staff members just to keep up.

MiTek needed a better way to process large invoice volumes, reduce manual entry into QAD, reconcile invoices to purchase orders and receipts more efficiently, and free AP resources for higher-value work.

The challenge: manual process & difficult to scale

MiTek’s AP process had become highly manual and difficult to scale. The team needed to process a large volume of invoices while keeping up with PO and receipt reconciliation in QAD.

The impact was clear:

• AP staff were working overtime each week
• Invoice processing was 60–75 days behind
• Thousands of invoices required daily review
• The team was considering adding four more AP employees
• Manual entry and reconciliation slowed down the process
• Lost invoices and delayed payments created additional risk

The goal

MiTek wanted to modernize its AP process without adding unnecessary headcount. The team’s objectives included:

• Process large invoice volumes more efficiently
• Reduce time spent entering invoices into QAD
• Reconcile invoices to purchase orders and receipts faster
• Free AP employees to focus on higher-value activities
• Improve on-time payments
• Take better advantage of supplier payment terms and discounts
• Eliminate lost invoices from the process

The results

With AP automation, MiTek was able to significantly improve invoice processing efficiency and reduce manual workload.

Key results included:

• 78% touchless invoice processing achieved
• Over $400,000 saved in just 7 months
• $600,000 in annual savings by utilizing supplier credit terms
• Exception management reduced to 15–20 minutes per day for one employee
• Overtime costs eliminated
• Paper eliminated from the process
• AP employees’ jobs became easier
• Supplier relationships improved through more timely and efficient payment processes

The impact

By automating AP workflows, MiTek reduced the burden on its team while improving visibility, control, and processing speed.

Instead of hiring additional AP staff to manage invoice volume, MiTek was able to streamline the work already happening across the team. Automation helped reduce manual entry, minimize invoice delays, and allow AP employees to focus less on repetitive processing and more on work that added value to the business.

For MiTek, the result was not just faster invoice processing. It was a more efficient AP operation that reduced costs, improved supplier relationships, and created a more manageable day-to-day workflow for the team.

Curious to see what the ROI on AP Automation would look like for your team? Find out here.